What makes you happy ?

The recover password procedure in Gallery appears to be as friendly as smashing your face with a brick. Why can’t you just login to phpmyadmin and use the md5 hash? It works for WordPress. The one I just fixed would not send the email – it does for every other app on the server – and unless you have ftp access you seem to be stuffed too. Annoyed comes close.

Edit:
Ages ago I installed Gallery for someone.
I get an email, they have lost their password. They cannot remember what email they used.
I go in to cpanel – phpmyadmin and change their password. If I was using WordPress then my intervention would stop here.
The password does not work. I have no idea why.
So I change their email using phpmyadmin and tell them to do the Lost Password thing. No email gets sent. This server sends WP comment notify emails daily but right now, nothing.
So I have to go and do the lost password thing, get the admin screen, get the sequence of letters/numbers. ftp to the server and copy that sequence and then click buttons.
And THEN it lets me in.
Long winded. Okay so they shouldn’t have the memory of a gnat but that’s beside the point.
It’s still much much longer then WP and I can’t see the point.

I – like I am sure many others – placed my order for a Wii when it clearly stated on your website that you had stock. If had not said that then I would not have placed that order. I don’t care for the weasel words about “expected” or “anticipated” I care only for the fact that your website had the words ‘in stock’ on it. This strikes me as inefficient would you not agree? I not only didn’t get the machine on the day but I did not get told about it by you until several days later – this inefficiency strikes again. In an email that same day I get told I will get a controller on the day of release – despite that day being in the week before. Do you pay these staff? I phone to complain and I am told by the girl on the other end that she would never order from your company. Why ? And then today I get another email…..

we will be unable to fulfil your order before Christmas. We are sorry to bring you such disappointing news and although we may receive more stock before Christmas there will not be enough time to despatch to you for the 25th of December.

Now what does that picture – taken from the website RIGHT NOW say? “until 2.00 pm on the 19th December to order in time for Christmas – or 2.00 pm on 21st December for items which are despatched by Special Delivery” and yet here I am, on the 18th with your company saying that it’s too late. Now it’s either too late or not too late. A box in a warehouse that can be delivered is pretty much the same as another isn’t it?
So where are they then Ms Morgan? Why are your company throwing pre-orders away? Stocking them in the shops maybe? No, you wouldn’t be THAT bad would you?

but there again maybe you really don’t give a flying one for the “already caught so we have their cash” customers.

I have spent hundreds of pounds in your stores, right from when it was the tiny Electronic Boutique operation and this time you just blew it all away. Every bit of loyalty has gone. The market is too open now for fuckups. Had your site been honest and I was sitting here without one, fine, no problem. Honesty is good. Don’t pretend, just say it as it is. But you said you had when you obviously did not – and that’s wrong. I have Virgin, HMV, Tesco, Choice, HMV and other places to go for games. I did buy from you, I no longer will. Not that my few quid matters much but you are paid the big bucks to run what you would like to think is decent company and this will hopefully have dented the loyalty of others who trusted you to deliver…..

Lisa Morgan, aged 35 … immediately prior to her joining the Group, was part of the commercial team at Dixons Group plc.

Now to whoever appointed her that is where you went totally wrong. Never get anything from Dixons.

I hate this night on the BBC. All of it.
Do the decent thing all the time and not when your strings are jerked.
And celebs needing a career kick – that’s half the bloody cast.
Wogan.
That F****** bear.

We were sat in a pub a few years ago. A quiet pub. Really quiet. Someone came round with a C-i-N bucket – “Put some money in the bucket and have some fun!” What?

Looks like film time then :)

Filezilla. On the left of the toolbar is the site manager. Just next to that is a small arrow which when you click it a drop-down of all your sites appears. Now maybe I have a wrong setting but WTF is it in random order? I cannot – and believe me I have tried – get it to display in alpha order but it won’t. I’ve searched with google, I’ve searched sourceforge, I’ve searched google groups and it is not even mentioned. It’s this sort of detail which drives me nuts – and if it wasn’t for the fact that I cannot find an automated way to turn Fz’s exported .xml file into something another ftp program will swallow then I’d have a “free” copy of something else running. If I cannot get this sorted then I will indeed wear the eyepatch. Anyone got a clue?

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And it’s not arrived. What a surprise. This NEVER happens on Invision boards, it NEVER happens on miniBB or bbPress or any other flavour. Only on phpBB. This includes shiny happy forums run by big companies to the slightly grimy parts of the net. Every damn phpBB board waits and waits and waits and waits… “has been sent” – crap. “will be sent at some random time in the future. This is to lower the load of newbie questions so give up and get lost”. That must be it. Maybe that’s why people keep hacking it – because they get fed up of waiting for that registration email. Stupid.

[Comments closed due to the gob-smackingly high amount of spam this gets - all because it has phpbb in the title it seems - 13 Oct 2007]

Sometimes it becomes utterly impossible to get an idea across. Sometimes it just pays massively to walk away and wait for the mess. Still, the frustration helped throw a couple of kg on the weights today. I had no intention of going. None. Monday’s can be busy days but today it was needed.

Painful back from trampolining didn’t help. Neither did traipsing around numerous shops to buy some boots which was fruitless as they were all too narrow (“No thanks I do not want trainers…” for the nth time. I don’t care if it’s summer and I have a pair of trainer things. I want some Caterpillar boots. Big clunky proper ‘step on someone’s foot and they know it’ boots). Walking behind people who are within the regular width of a human but the way they are walking they become 10 feet wide. Why don’t they ban walking and using a mobile phone? Why don’t they ban those Bluetoothing idiots who think it’s cool to talk into that chunk of plastic while walking but they don’t realise they are tilting their head toward the busy ear – makes them look even more stupid.
I should relax a bit. Think of nice things like my shiny new computer :)

That post below about Misco. It’s about them not doing what they say.
Winston has had a lot of treatment from the vet over the last couple of months and it cost on exces of £400 which we didn’t just have lying around. The vet sent off the insurance (PetPlan) and assured us we would get a cheque fairly soon. After a week J rang and they said it was in the post. 3 days later – they would put it in the post that day. 3 days after that – it was being processed. J pointed our their policy terms and what PetPlan said they would do in their literature. She had to tell them where to look – their staff did not even know their own company policy. In the end, J got the cheque. Winston’s insurance has been moved to another company and PetPlan have had a furious letter written to them. And all because someone didn’t say the truth.
Had the system at Misco said “It’s Friday. We can’t get it to you until Monday at the earliest which will cost £9 or you could rely on the normal post, which would you prefer” then I – the customer – could have made an informed choice. Fact is their website does not say that clearly – it is there for my benefit I assume – and neither do their staff as I had cause to speak to them yesterday too. It comes down to this – do I want to buy from them again? No. They did not do as they said. I should not be forced into reading the small print when competitors do a better job.

Virtually all the battles we have had with companies are because people were not honest.
Be honest. I can cope with that. Tell me how it is, apologise if that is appropriate and then deliver to your word. Do that and I’ll be back. I’ll be happy, I’ll trust you. Do it often enough and I’ll forgive the odd slip. But screw around the first time and you’ve blown it. Why should I believe anything the second time?

Misco. £3 for regular delivery where they will drop it in the post that evening. £9 for Next Day delivery where they drop it in a truck that evening. Did their system throw a note at me saying “Hey, it’s Friday – you can’t have it til Monday” ? Did it bollocks. They may not work Saturdays but City Link do. It’s been in their warehouse since 4:47 this morning. Can I have it? Not a chance. For most of City Link it’s just a regular day and their staff will be on shifts – so why in hell can’t Misco say “Hey, we are complete scammers and are out to rip you for a few quid because we can”. This ‘working day’ IS a piece of crap. We probably only keep it because if the Govt tried to drop that label the TUC would throw a pink fit, the GWB would threaten to pull their funds and Len Murray would spin in his grave. Saturday IS a working day – that’s why shops are open, why call centres are open and why pretty much everywhere is open – except banks but they deserve a special thrashing in another post.
It seems to me that Misco are either using a system so basic it can’t do a Day of the Week note for customers or that they really are scamming.

Misco – we deliver. Eventually.
Idiots.

For YEARS people have scrunched up crisp packets, biscuit wrappers, sweet wrappers and they have NEVER YET SUCCEEDED IN MAKING IT SMALLER. It ALWAYS springs back to size, and they ALWAYS try again. and again. and again. (Except those idiots who squash crisp packets into little lumps and they are just as bad.)
FFS people – engage brain. LEARN.
STOP it.
Remove wrapper.
LEAVE IT ALONE.
Scrunching it up achieves NOTHING but raising my blood pressure and my anger at you.