Odd arrows at HP
20:18 Monday 2 Jul 07
Some 10 days ago one of the laptop went back to HP because of a faulty trackpad. Today I get and email invite to complete their “Customer Service Evaluation” form. I rang HP and enquired as to the state of affairs. The first lady - her voice was really quiet and I had to repeat myself several times. The guy in repairs seems to be talking from a heavy plant site. They are waiting for the touchpad. So that’s a week or more…
So I go to check and see what questions they ask in this little survey.
Those arrows threw me. Surely the one on the right should indicate progress through the survey not a backward step? Maybe the forward arrow is there because of where the answer buttons are? It looks wrong though - why not a nice big => instead? Surely the arrows should be different in colour / size. How did they come up with that and I wonder if they track how people get through the form.
Either way, I can’t give accurate feedback because the experience is not yet complete. It can’t be that hard to link ‘Job Complete’ with ‘Ask for feedback’ can it?
1
The guy in the heavy plant was obviously in a call centre. :(
13:16 Wednesday 4 Jul 07