Panic Support?
15:50 Tuesday 19 Jun 07
Panic. I like Panic stuff. I’ve bought Transmit, Candybar and Coda.
I really do like Coda but I hate the way it auto-opens what you last looked at. This default behaviour drives me nuts with any such app and it’s the first thing I stop.
But I can’t see a way of doing that.
So I emailed Panic on May 25 asking how to stop it.
I still haven’t had an answer.
They have no forums. Why?
The only way to get in touch is to use the email that has been lost / ignored / trashed.
So where is the incentive to spend money with them again when the first problem I have is met with silence? The excuse “We were busy” doesn’t really work does it? Get better support.
Update:
This was detailed in the first email to Panic.
Update 2: 21 June. Reply that the feature has been requested :)
1
You’re kidding, right?
Prefs. General. Uncheck that box marked “Go the last-opened folder when connecting”
18:30 Tuesday 19 Jun 07
2
I should have added that image when I made the post.
That box is unchecked. It’s the first thing I unchecked.
Above, I opened Coda and clicked on this domain. Several files were opened as you can see.
18:43 Tuesday 19 Jun 07
3
Ok, we’re talking about two different things. That pref determines what happens when you launch Coda or open a new window; unchecked, you will not be returned to the last site/pages opened.
Your issue, I just realized, is when you open a given site. You want to reopen a site and NOT see the files you last worked on. Obviously there’s no granular pref for that, though I happen to like the current behavior.
FWIW, I email Panic bugs/suggestions, and have always gotten a response in roughly 2 weeks. They’re busy, try again.
And be nice.
18:59 Tuesday 19 Jun 07
4
I’m always nice :)
There may not be a pref at that level but I can’t find anywhere that states that or even mentions it. I can see why some will find it useful, but I never have. On other editors I have used I find it an irritant so always turn that off. I’m surprised that this level of control is not there.
And May 25 - June 19 is a while. Had they got forums I would probably have found the solution in minutes. As their products are so well thought of I am surprised they do not relieve the pressure of support by opening some. One per product. They just cannot lose.
19:10 Tuesday 19 Jun 07
5
I wish there was a forum, too. Companies without them feel very one-sided these days. I run the site Coda Lova, which I threw up pretty quickly to help centralize information on Coda, which is rather unorganized right now.
Coda is a HUGE product for Panic, I suspect they were overwhelmed by the reaction. Maybe now that WWDC is over (I know that took time away from them) things will get better.
19:17 Tuesday 19 Jun 07
6
The lack of the forum is what I mean by getting better support.
Someone there has decided not to have a forum. So that someone needs to get more people to answer more emails. If they choose not to get themselves a ton of free support then they need to pay for more people to do the job.
Forums = Good Things.
If they can make these apps and do support, they can make more in the same time when they have user <> user forum support.
They do feel one-sided, yes. I can’t see an argument for not having a forum (well I can, but that’s to prevent a central place for sniping at them which would not happen) and I can see only benefits to installing one. As long as it’s not phpbb :)
19:58 Tuesday 19 Jun 07
7
I could have sworn there was a preference for this, but it seems I was imagining it. I’d also love to stop the automating opening of previously used files.
I agree that they should have a forum. I also find it strange that they don’t have a company blog. I subscribe to the individual blogs of Cabel and stevenf, but it’s not the same. However, whether a forum would actually save them money remains to be seen. When you have a forum, you get a community and you get transparency. You need to spend time nurturing the community and looking after your image. I think it would be worthwhile for them to build that community, but maybe they’re not ready for the leap.
Steve: Thanks for Coda Lova - looks good.
06:37 Thursday 21 Jun 07